Prasethpheap Finance Plc

  • Mon - Fri 7:00AM - 4:00PM
  • 023 97 0000
  • info@prasethpheafinance.com.kh
    Costumer Complaint Slide English

    1. Public Announcement

    Prasethpheap Finance Plc, would like to inform all customers that in the event of dissatisfaction with the services provided by the institution, you have the option to express your opinion, lodge a complaint, or provide feedback regarding the product or service.

    • Oral complaints and written complaints can be submitted through the following means:
    • Telephone: You can call us at 023 970 000 / 017 323 186 / 061 751 801 / 086 567 841 to voice your complaint.
    • Facebook Page:Prasethpheap Finance Plc
    • Send by QR Code (Show QR Code)
    • Email: You can email your complaint to complaint@prasethpheapfinance.com.kh
    • In-Person: Alternatively, you can visit any of our institution’s nearby offices and submit your complaint in the customer complaint box located near the cashier.
    • The customer complaint process is as follows:
    • Oral Complaint Resolution: All oral complaints from customers will be addressed and resolved within 2 business days. If the oral complaint cannot be resolved satisfactorily, the customer must proceed with filing a written complaint.
    • Written Complaint Resolution: Written complaints should be resolved no later than 30 business days from the date of receipt. You can download the complaint form from [please download the complaint here].
    • Written Notification: The institution will communicate the outcome of the complaint resolution in writing to the customer. Rest assured that all customer information will be treated with confidentiality.
    • To access the complaint form and learn more about the process for filing a complaint, (please download the complaint here).
    Complaint here